Free Shipping Offer is valid for shipping within the Lower 48 United States only. Most items, unless otherwise stated, are generally shipped within 1-2 business days of your payment being received.
Our shipments are sent directly from our warehouse with one of our preferred ground shipping partners and usually arrive in 3 to 6 business days. PLEASE NOTE: Our company is not responsible for products that are lost or stolen once delivered by the shipping company. If you request a signature confirmation upon delivery (recommended and is a $4.99 fee), please call us at 1 (800) 340-4540 to notify us prior to placing your order. If a signature is not requested and no one is available when the item is being delivered, the shipping company will generally leave the item outside of the residence. WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN ITEMS ONCE DELIVERED BY THE SHIPPING COMPANY.
Shipping to Alaska and Hawaii
We currently do not ship to Alaska and Hawaii.
You will receive an email directly from the shipping company with the tracking number of your shipment. When your order ships, you will receive an "Item Fulfillment" email that includes your shipment tracking information. Please check your junk/spam filter or folder if you do not receive an email in your regular inbox.
You will be able to track your shipment one (1) business day after receiving the tracking number.
Please note that we cannot ship to P.O. Boxes or APO's. We require a physical street address for all purchases.
Note: If you attempt to track your order the same day you receive the tracking information, you will typically receive a message indicating that your shipment does not exist. This is common. Try tracking your shipment again the next business day.
Product Received with Missing Parts, Damaged, or Is Defective
If you receive a product that has missing parts, is damaged, or is defective in any way, please contact us immediately (within 2 days of your item being delivered) at 1 (800) 340-4540. We will file a damage report with the shipping company, if applicable, and make arrangements to resolve the damage. Any and all damage/defective items MUST be documented with photos of the problem (this is required to file a claim with the shipping company if the product is damaged) and emailed to us at MassageAndSalonProducts@gmail.com within 2 days of the item being delivered
Refused / Returned Product or Returned Due to Wrong Address
In the event that the shipping company attempts to deliver your item and they are unsuccessful after numerous attempts, you refuse the delivery, the product is returned to us due to a wrong address that was provided, or the item is returned by the shipping company by the customer for any reason, a 20% restocking fee of the total purchase price plus shipping and handling will be charged. If you received a free shipping offer when you purchased your item, you will be responsible for those charges also (minimum of $35.00 per item). After these charges, you will be refunded the remaining amount to the card you used to make your purchase.